Centri Tech Pulse Series: Is Your HR Technology Supporting Your Business Strategy?


HR technologies can significantly enhance and support a company’s HR objectives. These technologies play a crucial role in HR management, facilitating a wide range of processes and programs, including workforce planning, talent acquisition, onboarding, payroll management, total rewards administration, performance management, feedback, development, employee engagement, predictive modeling, and reporting. Moreover, they offer self-service capabilities for both employees and managers. Adopting the right HR technology can result in more precise, efficient, and cost-effective HR practices, enabling data-driven decision-making and ultimately improving organizational performance. Unfortunately, many companies have experienced underperformance in their HR technology platforms due to misalignment with HR strategy, growth-related incompatibility among multiple systems, and an excessive reliance on manual data entry. These issues impede the flow of information and hinder overall administrative and decision-making processes.

A Case in Point

A leading wholesale distributor, operator of retail stores, and owner and lessor of real estate operating across the US was seeking to replace its legacy HR system. The company aimed to optimize the effectiveness of HR program delivery to management and employees in support of its business strategy. The existing processes were manually intensive and prone to human error. Employee records were maintained across several systems, making it difficult to manage. Leadership recognized the need for a modern HR technology solution providing HR with the tools to collect, analyze, distribute, and leverage timely and accurate data. This would enable them to truly understand the needs of employees, managers, and executives to run the business more efficiently.


Centri conducted a review of the client’s human resources, benefits, payroll processes, and technology platforms in their current state. The review included discovery and walkthroughs with process stakeholders, identifying system integration points, developing a set of use cases, and systematically conducting a high-level review and assessment of the readiness of HR to support the company’s business strategy and growth plans effectively and efficiently.

The client’s current technology platform included a recently implemented payroll solution.  The project team developed and applied a set of decision criteria to the set of use cases and updated previous HR process analyses, technology strategy, and key business requirements to answer the question, “Why not proceed with the Human Capital Management (HCM) solution from the same vendor?”. This approach jump-started the assessment and drove the design of the future state HR technology blueprint, which optimized the client’s recent investment in their payroll solution.


Our team used Centri’s HR Maturity Model to identify areas of improvement and create technology recommendations based on industry best practices to optimize the client’s HR operating model. A primary focus was on reducing the number of manual activities and integrating data into a centralized database.

In line with the client’s technology strategy of leveraging best-in-breed solutions and meeting key business requirements, the recommendation was to maximize their current investment and proceed with the payroll vendor HCM as the core HR technology platform. Much of the implementation work involved automating integrations between the cloud-based applicant tracking, performance management, training, and timekeeping systems from different vendors. Solid change management played a key role in the company’s transition to the new model.

How Centri Can Help

Our team of experts provides a diverse range of solutions aimed at securing the success of your business. Achieving a successful transformation when implementing an adaptive HR operations delivery model and HR technology platform necessitates the harmonization of your business strategy, HR strategy, and technology strategy. This alignment is crucial for ensuring a seamless transition. A contemporary and flexible HR technology platform and HR operations delivery model serve as pivotal catalysts for enhancing both employee and manager experiences while boosting productivity to address the ever-evolving demands of your business. At Centri, our HR Advisory professionals are well-equipped to serve as a valuable resource, assisting you in the evaluation, selection, and implementation of a modern HR technology platform. Please contact us to learn how our experts can support your journey.

Ray Zaso

Senior Director | Human Resources Advisory Practice

Ray is a Senior Director at Centri Business Consulting. He has more than 30 years of Human Resources and Finance Strategy, Business Transformation and Technology Consulting experience. View Ray Zaso's Full Bio

Michael Warech

Managing Director | Human Resources Advisory Practice Leader | Ph.D.

Michael is a Managing Director at Centri Business Consulting and is the leader of the firm’s Human Resources Advisory Practice. He has more than 30 years of experience designing, developing, and implementing data-driven human capital solutions that demonstrably impact an organization’s bottom line. View Michael Warech's Full Bio

About Centri Business Consulting, LLC

Centri Business Consulting provides the highest quality advisory consulting services to its clients by being reliable and responsive to their needs. Centri provides companies with the expertise they need to meet their reporting demands. Centri specializes in financial reportinginternal controlstechnical accounting researchvaluationmergers & acquisitions, and tax, CFO and HR advisory services for companies of various sizes and industries. From complex technical accounting transactions to monthly financial reporting, our professionals can offer any organization the specialized expertise and multilayered skillsets to ensure the project is completed timely and accurately.

Eight Penn Center
1628 JFK Boulevard
Suite 500
Philadelphia, PA 19103
New York City
530 Seventh Avenue
Suite 2201
New York, NY 10018
4509 Creedmoor Rd
Suite 206
Raleigh, NC 27612
615 Channelside Drive
Suite 207
Tampa, FL 33602
1175 Peachtree Street NE
Suite 1000
Atlanta, GA 30361
50 Milk Street
18th Floor
Boston, MA 02109
Tysons Corner
1775 Tysons Blvd
Suite 4131
McLean, VA 22102
8310 South Valley Highway
3rd Floor
Englewood, CO 80112
Centri Everywhere


Bridging the GAAP: April 2024

Centri’s Bridging the GAAP newsletter highlights this month’s news, developments, and emerging issues in the...

Read More


In Case You Missed It: Centri Cannabis’s Cultivating Business

In case you missed it, join Centri’s Kevin McLaughlin, Partner and Cannabis...

Read More


Kevin McLaughlin and Maxwell Heller Contribute to Cannabis Business Times: Will Bankruptcy Relief Reach Struggling Cannabis Business?

Centri’s Kevin Mclaughlin, Partner & Cannabis Practice Leader, and Maxwell Heller, Managing...

Read More