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Centri’s Dan Owens & Jonathan Hernandez Featured in Pennsylvania CPA Journal

Elevating the Client Experience in Accounting Advisory

Read the full PDF article here.

In a time when technical expertise is expected, what sets accounting advisory firms apart is the client experience. Centri’s Dan Owens and Jonathan Hernandez explore this in their PICPA-featured article: Elevating the Client Experience in Accounting Advisory.

With the industry’s Net Promoter Score at just 38%, there’s a clear opportunity to improve how firms engage, communicate, and deliver value. From understanding client goals to leveraging technology and feedback, this article offers a fresh perspective on building trust and driving satisfaction.

Dan Owens

Senior Director | CPA

Dan is a Senior Director at Centri Business Consulting. He has more than 35 years of accounting advisory, public and industry accounting experience, serving public and privately-owned companies with domestic and multinational operations. View Dan Owens's Full Bio

Jonathan Hernandez

Managing Director | CPA

Jonathan is a Managing Director at Centri Business Consulting. He has more than 13 years of experience in public accounting and consulting. View Jonathan Hernandez's Full Bio